Question 1

Is MONFamily free?

Accepted Answer

Yes. MONFamily is in pre-release and free for everyone. Our goal is to keep the long-term cost as low as possible so every family can use it.

Question 2

Does my parent need an account or a smartphone?

Accepted Answer

No. The person you care for only sees a simple screen at home. Family members and caregivers use their own phones.

Question 3

What do I need at home?

Accepted Answer

A Chromebook works best. Another computer or tablet with a modern web browser and Wi-Fi can work too.

Question 4

Can it help someone with low vision?

Accepted Answer

Yes. Messages show in very large, high-contrast type and can be read aloud, so they are easy to see and hear.

Question 5

Can more than one family member help?

Accepted Answer

Yes. Invite family members and caregivers to your household. Everyone can send notes, and up to 6 people can join the family video room.

Question 6

Is MONFamily a medical device?

Accepted Answer

No. MONFamily is not a medical device and does not replace emergency services. In an emergency, call 911.